Acceptance of Terms

By accessing, browsing, or using the Pancakes Global website, mobile application, services, or visiting our physical café location, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. These terms constitute a legally binding agreement between you and Pancakes Global. If you do not agree with any part of these terms, you must not use our services or access our facilities.

These terms apply to all users of our services, including but not limited to website visitors, customers, café patrons, mobile app users, and anyone who interacts with our brand in any capacity.

Description of Services

Pancakes Global operates as a dual-concept business providing both physical café services and global frozen pancake delivery services.

Café Services

• Dine-in pancake and breakfast services at our San Francisco location
• Take-out and local delivery options within our service area
• Catering services for events and special occasions
• Private dining and event hosting capabilities
• Loyalty programs and membership benefits for regular customers
• Gift card sales and redemption services

Frozen Pancake Delivery Services

• Premium frozen pancake products for global shipping
• Temperature-controlled packaging and expedited shipping options
• Subscription services for regular deliveries
• Bulk ordering for restaurants, hotels, and institutional customers
• Custom packaging and private labeling services
• International shipping with customs documentation support
• Cryptocurrency payment processing for global accessibility

Digital Services

• Online ordering platform and mobile application
• Customer account management and order tracking
• Recipe sharing and cooking instruction resources
• Customer support through multiple channels
• Marketing communications and promotional offers

User Accounts and Registration

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Account Requirements

• You must be at least 18 years old to create an account
• All registration information must be accurate, current, and complete
• You must promptly update your account information when changes occur
• Each person may maintain only one active account
• Business accounts require additional verification and documentation

Account Security

• You are responsible for maintaining the security of your login credentials
• You must notify us immediately of any unauthorized use of your account
• We recommend using strong, unique passwords and enabling two-factor authentication
• You are liable for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that show suspicious activity

Account Termination

• You may close your account at any time by contacting customer service
• We may suspend or terminate accounts for violations of these terms
• Terminated accounts may result in loss of stored information and benefits
• Outstanding orders and obligations survive account termination

Products and Pricing

We strive to provide accurate product descriptions and pricing information, but we reserve the right to make changes as necessary.

Product Information

• Product descriptions, images, and specifications are for informational purposes
• Actual products may vary slightly from website descriptions due to natural variations
• We reserve the right to discontinue products without prior notice
• Seasonal and limited-time offerings are subject to availability
• Nutritional information is provided as estimates and may vary
• Allergen information is provided but cross-contamination may occur

Pricing and Availability

• All prices are listed in US Dollars unless otherwise specified
• Prices are subject to change without prior notice
• Promotional pricing is valid for specified time periods only
• Bulk pricing discounts apply to qualifying order quantities
• International customers may be subject to additional taxes and duties
• We reserve the right to limit quantities on any product
• Product availability varies by location and shipping destination

Special Dietary Requirements

• Gluten-free, vegan, and other dietary options are available upon request
• Custom orders may require additional time and cost
• We cannot provide complete assurance of allergen absence due to shared facilities
• Customers with severe allergies should consult with our staff before ordering

Orders and Payment Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our sole discretion.

Order Placement and Confirmation

• Orders can be placed through our website, mobile app, phone, or in-person at our café
• Order confirmation does not constitute acceptance or availability confirmation
• We reserve the right to contact you for order verification or clarification
• Large or unusual orders may require additional processing time
• Custom orders require advance notice and may have minimum quantity requirements
• Order modifications may be possible before processing begins

Payment Methods and Processing

• We accept major credit cards, debit cards, PayPal, and select cryptocurrencies
• Payment must be received and verified before order processing begins
• Cryptocurrency payments are processed through secure third-party providers
• International payments may be subject to currency conversion fees
• Payment information is encrypted and processed through PCI-compliant systems
• Recurring payments for subscriptions require active payment methods
• Failed payments may result in order cancellation or service suspension

Order Cancellation and Modifications

• Orders may be cancelled within 2 hours of placement for full refund
• Cancellations after processing begins may incur restocking fees
• Custom orders cannot be cancelled once production has started
• Subscription orders can be paused or cancelled with 48 hours notice
• We may cancel orders due to pricing errors, product unavailability, or fraud concerns

Shipping and Delivery

We offer various shipping options to accommodate different needs and destinations worldwide.

Shipping Options and Timeframes

• Standard shipping: 5-7 business days within the United States
• Expedited shipping: 2-3 business days for urgent orders
• International shipping: 7-21 business days depending on destination
• Local delivery available within 25 miles of our San Francisco café
• Same-day delivery available for café orders placed before 2 PM
• Shipping timeframes are estimates and not delivery commitments

Shipping Requirements and Restrictions

• Frozen products require temperature-controlled shipping with dry ice
• Someone must be available to receive frozen deliveries immediately
• We are not responsible for products left unattended or improperly stored
• Some destinations may have import restrictions on food products
• Additional documentation may be required for international shipments
• Remote locations may incur additional shipping charges
• Weather conditions may cause shipping delays beyond our control

Risk of Loss and Delivery Confirmation

• Risk of loss transfers to customer upon delivery to the carrier
• Delivery confirmation and tracking information will be provided
• Customers are responsible for providing accurate delivery addresses
• Address changes after shipment may incur additional fees
• Delivery attempts will be made according to carrier policies

Returns, Refunds, and Exchanges

Due to the perishable nature of our products, we have specific policies regarding returns and refunds.

Eligible Returns and Refunds

• Products damaged during shipping with photographic evidence
• Products that arrive thawed due to shipping delays or carrier mishandling
• Incorrect products shipped due to our fulfillment errors
• Products with manufacturing defects or quality issues
• Orders cancelled within our cancellation window
• Subscription services cancelled according to our cancellation policy

Return Process and Requirements

• Contact customer service within 48 hours of delivery for return authorization
• Provide order number, photos of damaged products, and detailed description
• Return authorization must be obtained before sending products back
• Products must be returned in original packaging when possible
• Customers are responsible for return shipping costs unless product was defective
• Refunds will be processed within 5-10 business days of return receipt

Non-Returnable Items

• Products consumed or partially consumed
• Products returned without proper authorization
• Products damaged due to customer mishandling or storage
• Custom or personalized orders
• Gift cards and promotional items
• Products returned more than 30 days after delivery

Contact Information

For questions about these Terms of Service, to report violations, or to request clarification, please contact us:

We will respond to inquiries within 2 business days. For urgent matters, please call our phone number directly during business hours (9 AM - 6 PM PST, Monday through Friday).