Introduction and Scope

Pancakes Global ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, visit our café, or interact with us in any capacity. This policy applies to all users of our services, including website visitors, customers, café patrons, and anyone who provides us with personal information.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our services.

Information We Collect

We collect various types of information to provide and improve our services, process orders, and enhance your experience with Pancakes Global.

Personal Information You Provide

• Contact information including full name, email address, phone number, and mailing address
• Payment information such as credit card details, billing address, and cryptocurrency wallet addresses
• Account credentials including username, password, and security questions
• Order history, product preferences, and dietary restrictions or allergies
• Communication preferences and marketing consent
• Customer service interactions including support tickets, chat logs, and phone call records
• Survey responses, feedback, reviews, and testimonials
• Contest or promotion entries and related information
• Employment applications and related professional information

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on site, click patterns, and navigation paths
• Location information derived from IP address or GPS coordinates (with permission)
• Cookies, web beacons, and similar tracking technologies data
• Referral sources and marketing campaign effectiveness data
• Website performance metrics and error logs
• Search queries and interaction with our search functionality

Information from Third Parties

• Social media profile information when you connect your accounts
• Payment processor information for transaction verification
• Shipping partner data for delivery tracking and logistics
• Marketing partner data for advertising and promotional purposes
• Public databases and data aggregators for address verification
• Fraud prevention services for security and risk assessment

How We Use Your Information

We use the collected information for various legitimate business purposes to provide, maintain, and improve our services.

Service Provision and Order Management

• Process and fulfill your orders, including payment processing and shipping coordination
• Manage your account and provide customer authentication
• Communicate with you about your orders, account status, and service updates
• Provide customer support and respond to your inquiries
• Handle returns, refunds, and warranty claims
• Maintain order history and facilitate repeat purchases

Business Operations and Improvement

• Analyze usage patterns to improve our website functionality and user experience
• Conduct market research and gather customer feedback
• Develop new products and services based on customer preferences
• Optimize our supply chain and inventory management
• Monitor and improve our café operations and service quality
• Train our staff and improve customer service procedures

Marketing and Communications

• Send promotional emails, newsletters, and marketing communications (with consent)
• Personalize content and product recommendations
• Conduct targeted advertising campaigns across various platforms
• Measure the effectiveness of our marketing efforts
• Invite you to participate in surveys, contests, or promotional events

Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes
• Protect against fraud, unauthorized access, and security threats
• Enforce our terms of service and other agreements
• Resolve disputes and investigate potential violations
• Maintain records for audit and compliance purposes

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the specific circumstances outlined below.

Service Providers and Business Partners

• Payment processors for secure transaction handling and fraud prevention
• Shipping and logistics companies for order fulfillment and delivery
• Cloud storage and hosting providers for data storage and website operations
• Email service providers for communication and marketing campaigns
• Analytics providers for website performance and user behavior analysis
• Customer support platforms for ticket management and live chat services
• Marketing and advertising partners for promotional campaigns
• Professional services providers including legal, accounting, and consulting firms

Legal Requirements and Protection

• Government agencies and law enforcement when required by law or legal process
• Courts and legal proceedings in response to subpoenas or court orders
• Regulatory bodies for compliance with industry regulations
• Protection of our rights, property, or safety, or that of our users or the public
• Investigation of fraud, security breaches, or other illegal activities

Business Transfers

• Potential buyers or investors in connection with business sales or mergers
• Successor entities in the event of corporate restructuring or acquisition
• Asset purchasers in case of business liquidation or bankruptcy proceedings

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Industry-standard encryption for data transmission and storage (SSL/TLS protocols)
• Secure servers with firewalls and intrusion detection systems
• Regular security assessments and vulnerability testing
• Multi-factor authentication for administrative access
• Automated backup systems with encrypted storage
• Network monitoring and anomaly detection systems
• Secure payment processing through PCI DSS compliant providers

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Background checks for employees with access to sensitive data
• Regular review and updating of security policies and procedures
• Incident response plans for data breaches or security events
• Vendor management and third-party security assessments

Physical Safeguards

• Secure facilities with controlled access and surveillance systems
• Locked storage for physical documents containing personal information
• Secure disposal procedures for outdated equipment and documents
• Environmental controls to protect against natural disasters

Your Privacy Rights and Choices

You have various rights regarding your personal information, and we provide multiple ways for you to exercise these rights.

Access and Portability Rights

• Request a copy of all personal information we hold about you
• Obtain your data in a structured, commonly used, and machine-readable format
• Request transfer of your data to another service provider where technically feasible
• Access your account information and order history through our website

Correction and Update Rights

• Correct inaccurate or incomplete personal information
• Update your contact information, preferences, and account settings
• Modify your marketing communication preferences
• Change your password and security settings

Deletion and Restriction Rights

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent for data processing where consent is the legal basis

Marketing and Communication Preferences

• Opt-out of marketing emails by clicking unsubscribe links
• Adjust your communication preferences in your account settings
• Contact us directly to modify your marketing preferences
• Opt-out of targeted advertising through industry opt-out tools

Contact Us

If you have questions about this Privacy Policy, need to exercise your privacy rights, or want to report a privacy concern, please contact us using the information below:

We will respond to your inquiry within 30 days of receipt. For urgent privacy matters, please call our phone number directly.